CarMax, Inc. head office mailing address
To mail a letter to CarMax, Inc., an used-car retailer, send it to the company's head office at CarMax, Inc., 12800 Tuckahoe Creek Parkway, Richmond, VA 23238. CarMax is a used-vehicle retailer. This is CarMax, Inc.'s publicly listed corporate head office — the right address for written correspondence, feedback, and formal notices. Add your return address if you'd like a reply, and confirm the address on the company's official contact page before anything time-sensitive.
CarMax, Inc. — head office
CarMax, Inc. 12800 Tuckahoe Creek Parkway Richmond VA 23238
Written correspondence, customer feedback, and formal notices to the company. This is the corporate head office — not a store, branch, or service centre.
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CarMax, Inc.12800 Tuckahoe Creek ParkwayRichmond, VA 23238
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Key facts
- This is CarMax, Inc.'s corporate head office address, taken from the company's own contact page.
- CarMax, Inc. is an used-car retailer.
- Use it for letters, feedback, and formal written notices — not for parcels or in-store returns.
- Head offices relay mail internally; an attention line (e.g. "Customer Relations") helps it land in the right place.
- Include your return address and any reference number so the company can respond.
- PostPal prints your letter and mails it for you — no printer, envelope, stamps, or post office trip.
How to send your letter
- 1
Decide who your letter is for
A letter to the head office reaches the company generally. If it's for a particular team, add an attention line such as "Attention: Customer Relations" or "Office of the President" so it's routed faster.
- 2
Write your letter
Keep it clear and factual. Include any account, order, or reference number, the outcome you're looking for, and your return address so the company can write back.
- 3
Address it to the head office
First line: CarMax, Inc.. Then the street: 12800 Tuckahoe Creek Parkway. Then the city line: Richmond VA 23238.
- 4
Send it with PostPal
Write or upload your letter to PostPal with the address above prefilled. We print it, add your return address, and mail it for you — no printer, envelope, stamps, or trip to the post office.
Common questions
What does CarMax, Inc. do?
CarMax is a used-vehicle retailer. The address above is its corporate head office — the right place for written correspondence, customer feedback, and formal notices.
What is CarMax, Inc.'s head office mailing address?
CarMax, Inc., 12800 Tuckahoe Creek Parkway, Richmond, VA 23238. It's the company's publicly listed corporate head office — the right address for written correspondence, feedback, and formal notices. Confirm it on CarMax, Inc.'s official contact page before anything time-sensitive.
Will someone actually read my letter or write back?
Head offices route incoming mail to the relevant team, so a letter to the corporate address does get handled — but a personal reply isn't guaranteed. Including your return address, an account or reference number, and a clear request gives you the best chance of a response.
Is this a store or branch address?
No — this is CarMax, Inc.'s corporate head office. For something tied to a specific location, contact that store or branch directly; use the head office for company-wide correspondence and formal notices.
Can I mail documents or a formal notice here?
Yes — you can send letters and printed documents to the head office. If you're formally serving legal documents, a company may designate a separate registered or legal address, so check its official filings first.
How do I mail CarMax, Inc. a letter without a printer?
Write or upload your letter to PostPal with the address prefilled. We print it, add your return address, and mail it for you — no printer, stamps, or post office trip needed.
Sources
Addresses verified August 2026 against official sources. Always confirm on the official site before time-sensitive filings.