Track a letter

Where to mail a Sterling background-check dispute

To dispute an error on your Sterling background-check report by mail, send your letter to Sterling, Attn: Consumer Reports, 6150 Oak Tree Boulevard, Suite 490, Independence, OH 44131. Sterling is a specialty consumer reporting agency that runs pre-employment screening — criminal records, employment history, and education verification — for employers. Under the FCRA, if a report from Sterling contributed to a job offer being withdrawn or delayed, you have the right to see the report and dispute anything inaccurate.

Sterling — mail-in disputes

Sterling
Attn: Consumer Reports
6150 Oak Tree Boulevard, Suite 490
Independence, OH 44131

Disputing inaccurate information on your Sterling employment background-check report by mail.

Verified September 2026consumerfinance.gov

Write it now. We print & mail it for $5.

Type your letter in the browser. We print it, stamp it, and hand it to USPS — usually same business day. No printer, no stamps, no post office.

Mail my Sterling dispute — $5

$5 flat · postage included · no account needed

  • You write & pay
  • We print & envelope
  • USPS, next business day
  • Confirmation of Mailing emailed

Your name
Your return address

SterlingAttn: Consumer Reports6150 Oak Tree Boulevard, Suite 490Independence, OH 44131

Your letter, printed and mailed for you.

Key facts

  • Mailed disputes to Sterling go to Sterling, Attn: Consumer Reports, 6150 Oak Tree Boulevard, Suite 490, Independence, OH 44131.
  • Sterling reports employment-screening information (criminal records, employment/education history) — not credit accounts or loans.
  • If a background check contributed to an adverse hiring decision, the employer must give you a copy of the report and a summary of your FCRA rights before finalizing that decision (the "adverse action" process).
  • The FCRA requires the screening company to investigate and respond, generally within 30 days of receiving your dispute.
  • A Sterling dispute does not touch your Equifax, Experian, or TransUnion credit report — those are separate agencies tracking separate information.

How to send your letter

  1. 1

    Get a copy of your report

    Request your Sterling consumer report (or use the copy the employer sent you as part of an adverse-action notice) so you can identify exactly which entry is wrong.

  2. 2

    Write a clear dispute letter

    State your full name and current address, identify each item you are disputing, explain why it is wrong, and ask Sterling to correct or remove it.

  3. 3

    Attach copies of your evidence

    Include copies of anything that supports your dispute — a court dismissal record, an employment verification letter, or a diploma. Keep your originals.

  4. 4

    Mail it to Sterling

    Address it to Sterling, Attn: Consumer Reports, 6150 Oak Tree Boulevard, Suite 490, Independence, OH 44131. A dated proof of mailing starts the clock on the 30-day investigation window — especially important if a job offer is time-sensitive.

  5. 5

    Send it without a printer

    Write your dispute in PostPal, attach your evidence as PDFs or photos, and we print, envelope, and mail it via USPS for $5 — with a dated confirmation email as your proof of mailing.

Common questions

What is the mailing address to dispute a Sterling background check?

Sterling, Attn: Consumer Reports, 6150 Oak Tree Boulevard, Suite 490, Independence, OH 44131. Send a written dispute with copies of any supporting documents; Sterling must investigate, generally within 30 days.

A job offer was withdrawn because of my background check — what are my rights?

Before taking adverse action based on a background check, an employer must give you a copy of the report and a "Summary of Your Rights Under the FCRA," and give you a reasonable chance to dispute it before the decision is finalized. If you weren't given this notice, that itself may be an FCRA violation.

How long does the investigation take?

Generally 30 days from when the company receives your dispute. Keeping dated proof of mailing establishes when that window started — important if a hiring decision is time-sensitive.

Could the same error be on a background check from a different company?

Only Sterling will investigate a dispute sent to it. If you've had background checks run by more than one screening company (for example First Advantage or HireRight), and the same error appears on both, you'll need to dispute with each separately.

Sources

Addresses verified September 2026 against official sources. Always confirm on the official site before time-sensitive filings.

See all credit & consumer reporting agency addresses →

Related pages